‘A comfortable, safe and caring environment for the elderly.’
Epitome Home Care Agency is a company formed with an aim to provide a comfortable, safe and caring environment for elderly people who for reasons of age, frailty or loneliness feel they need help with a variety of tasks and chores in the comfort of their own homes.
Our overall aim is to provide every Service User with the highest possible standards of individualized care within a friendly, homely and supportive environment. Quality of life is paramount and Service User’s rights are safeguarded and respected.
AIMS:
THE AGENCY AIMS TO:
- Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being
- Treat all people supported by us and all people who work here with respect at all times
- Uphold the human and citizenship rights of all who work and visit here and of all Service Users
- Support individual choice and personal decision-making as the right of all service users
- Respect and encourage the right of independence of all Service users
- Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times
- Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner
- Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff
- Ensure that the care is person centred
- Deliver home care and provide information about care and support options
- Planning and reviewing home care and support
- Work in partnership with our Service Users to ensure that their views, wishes and choices shape their individual plans of care and the delivery and review of that care
- Value our Service Users’ life experiences and knowledge and reflect this in the care planning process
- Work closely with other members of the care team to ensure that care remains relevant as the needs change over time
- Ensure that our Service Users interests are represented in decisions about their care particularly where disabilities make expression difficult. This may include family/friends or the Advocacy Services
- Value the role which relatives and friends play in their care and provide support for them when needed
- Respect the rights of our Service Users particularly with regard to privacy, dignity, choice, security needs and are free from discrimination, bullying or harassment
- Deal sensitively and promptly with any concerns or complaints our Service Users may wish to raise
- Our overall aim is to provide every Service User with the highest possible standards of individualised care within a friendly, homely and supportive environment. Quality of life is paramount and Service Users’ rights are safeguarded and respected.
STRATEGIC OBJECTIVES :
- Develop an outstanding home care and good reputation for our service
- Provide staff that are trained and knowledgeable about care of the elderly people and ensure that care is evidence based
- Recruiting, training and supporting home care workers
- Maintaining financial strength and stability